Question 1

How does Mirthmere handle my privacy?

Accepted Answer

We keep the experience discreet from browsing through delivery. Your order details are used to fulfil and support your purchase, and questions are met with a human, judgment-free response. If you would rather ask before ordering, you can write to mirthmere@polsia.app privately.

Question 2

What will my order look like when it arrives?

Accepted Answer

Every Mirthmere order arrives in plain, unbranded packaging. There are no suggestive labels or surprises at the door — just a considered parcel addressed to you.

Question 3

How do I choose a size when my body is changing?

Accepted Answer

Start with the measurements and fit notes on the individual product page, then use our fit guide for a little more direction. Bodies change, and a size that worked once may not be right today. If you are between sizes or would rather talk it through privately, write to mirthmere@polsia.app and we will help without judgment.

Question 4

Can I return or exchange an item?

Accepted Answer

Return and exchange eligibility depends on the specific piece and its condition. For hygiene reasons, intimate products may not be eligible once they have been opened or used. Before sending anything back, contact mirthmere@polsia.app privately so we can confirm the options for your item; we do not want you to have to guess.

Question 5

How should I clean my Mirthmere piece?

Accepted Answer

Follow the care instructions on each product first — they will tell you whether that piece should be washed, wiped, or cared for another way. Do not use heat, harsh cleaners, or a dishwasher unless the product instructions specifically allow it. If the care guidance is unclear, ask us before cleaning; there is no universal method for every material or design.

Question 6

Can you help with accessibility needs?

Accepted Answer

Yes. We welcome mobility, vision, hearing, cognitive, dexterity, and other access needs. Our product details use plain language and include notes about comfort, materials, fit, care, controls, and use. If you need information in a different format or want to talk through what may work for you, write to mirthmere@polsia.app for private, patient support.

Good questions deserve room.

Find the answer that feels most helpful.

Privacy

Discreet packaging

Sizing

Returns

Cleaning

Accessibility